Shipping policy

Free UK Delivery

All orders shipped within the United Kingdom come with free standard 2 working day delivery.

You can upgrade to Express (Next Day) Delivery for £4.99.

Delivery Methods

We use Evri and Amazon Shipping as our delivery couriers. If your order is delivered via Evri, you will receive an SMS and email highlighting your allocated delivery slot.

Follow the link within the email or SMS to:

- Change your delivery day
- Leave your item in a safe place
- Deliver your item to your neighbor

Please note, we cannot change the courier once it has been allocated to your order.

Delivery Exclusions and Timescales

We are unable to guarantee our usual next-working-day delivery timescales to some rural postcodes. Additionally, our next working day delivery does not apply to UK offshore addresses. These orders will be sent via standard delivery and will take 3 - 5 working days to be delivered. This includes Channel Islands, Isle of Man, Isle of Wight, Northern Ireland, Scilly Isles, Scottish Highlands, and Scottish Islands.

The timescales indicated are based on orders placed before 1pm, Monday to Friday.

We deliver to most UK mainland postcodes. Excluded postcodes are listed below:

AB, DD, KY, IV, PA, KA, KW, PO, TR, PL, TQ, N, E, SE, SW, SM, W, NW, WC, EC, ZE, GY, HS, JE, IM, BT, FK, PH, LL, SA. Please note, we are not currently shipping to the Republic of Ireland.

Delivery Delays

While we strive to deliver your order on time, factors outside our control such as adverse weather or severe road network issues may cause delays. In such circumstances, we do not take responsibility for any impact these delays may have.

If you have not received your order, please contact our Customer Care Team who will work to resolve the issue as quickly as possible.

Insurance and Damages

We insure each purchase during transit until it is delivered to the specified address. Once courier tracking confirmation is received indicating delivery and signature at the address, our liability ceases.

We make every effort to ensure your order is delivered in good condition. However, if you receive damaged products, please inspect your order upon receipt and contact our Customer Care team with photos. If you do not contact us within 7 days of receiving damaged items, we will deem your order as accepted.

Eligibility and Payment

Orders placed through our UK website (www.airfluxstore.co.uk) are only eligible for delivery within the UK. Orders will be processed online in the local currency via Credit/Debit card or PayPal.