Shipping policy
AirFlux is a trading brand of BEXTRA LIMITED, a company registered in England and Wales (company number 14912846, VAT number GB446408684), whose registered office is Unit 23 Blackhill Road, Holton Heath Trading Park, Poole, England, BH16 6NL.
Where we deliver
We deliver to addresses in the United Kingdom only — England, Scotland, Wales and Northern Ireland, including the Scottish Highlands and Islands, the Isle of Wight and the Isles of Scilly. There are no excluded postcodes and no surcharges.
We do not currently deliver to the Channel Islands, the Isle of Man, the Republic of Ireland or any address outside the United Kingdom.
What delivery costs
Delivery is free on every order. There is one delivery service and no paid upgrade. The price you see on the product page is the price you pay: all prices include VAT at the applicable rate, and nothing is added at checkout.
How long it takes
We dispatch from our own UK warehouse Monday to Friday, excluding public holidays. Orders placed before 3pm on a working day leave the same working day; orders placed after 3pm, at a weekend or on a public holiday leave the next working day.
Once dispatched, delivery normally takes 2 to 4 working days. So an order placed before 3pm on a Monday would usually arrive between Wednesday and Friday of the same week.
These are estimates rather than guarantees. Where we do not agree a specific delivery date with you, the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 require us to deliver without undue delay and in any event within 30 days of the day after you place your order. If we miss that, you may tell us that delivery is no longer acceptable and end the order for a full refund. If you told us at the time of ordering that delivery by a particular date was essential, or a date is essential because of the circumstances, you may end the order immediately once that date passes.
Who delivers
Orders are carried by Evri. You will receive tracking by email, and Evri will usually also text you on the day with a delivery window and a link that lets you change the day, nominate a neighbour or ask for the parcel to be left in a safe place.
If you ask a courier to leave a parcel in a safe place or with a neighbour, the parcel becomes your responsibility from the moment it is left where you asked. If you have not given that instruction, the parcel remains our responsibility until it is delivered to you.
Getting the address right
Please check the delivery address before you place your order. If you spot a mistake, email us at support@airfluxstore.co.uk as soon as you can and we will change it if the parcel has not left us. Once a parcel has been collected by the courier we cannot change the address or the courier.
If your order has not arrived
Email support@airfluxstore.co.uk or message us on WhatsApp at +44 7927 800235 and we will chase it. Please include your order number. We answer the same working day wherever we can, and always within one working day.
We do not ask you to wait a set number of days before contacting us, and there is no time limit on telling us that an order has not arrived or has arrived damaged. If a parcel is lost, damaged in transit or delivered to the wrong address, that is ours to put right — see our Returns and refunds policy.
Delays outside our control
Severe weather, road closures and courier network disruption can delay a delivery, and we cannot guarantee timescales when they do. We will tell you what we know as soon as we know it, and the 30-day rule above still applies. Nothing in this policy affects your legal rights.
Contact
BEXTRA LIMITED (trading as AirFlux)
Unit 23 Blackhill Road, Holton Heath Trading Park, Poole, England, BH16 6NL
Email: support@airfluxstore.co.uk
WhatsApp: +44 7927 800235
Monday to Friday, 9am to 5pm UK time
Last updated: 6 September 2026.
